Senior Manager, IT Operations

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  • Location: Toronto, ON
  • Type: Permanent
  • Job #2518

Senior Manager, IT Operations

  • Role Type: FTE/Perm
  • Seniority: Senior/Manager
  • Direct Reports: 9 (3 Network Engineers & 6 Systems Engineers)
  • Target Start Date: Early to mid February 2024
  • Salary: Competitive
  • Hybrid: 2 days in office, downtown Toronto (Queen/Yonge)
  • Interviews: 2-3 rounds
  • Department: Data & Technology
  • Reports to: Director, Property & Corporate Operations Services

Top 3 Requirements

  1. Operational Leadership:

    • Proven leadership ability with a minimum of 7 years managing technological operations, including 3-5 years in a supervisory role within a customer-focused IT operations environment.  This includes very strong written & verbal communication as well as management skills.
  2. Technology Expertise:

    • Comprehensive knowledge of technology environments, encompassing telecommunications, network infrastructure, operating systems, data communications, storage array technologies, virtual operating environments, and cloud services.
  3. Strategic Planning and Execution:

    • Experience in strategic technology planning, execution, and policy development, with the ability to formulate and implement short- and long-term plans for infrastructure availability, capacity, and IT service continuity.

The Client: 

Our client is an industry leader and one of the largest proprietors, operators, investors, and developers of top-tier office, retail, multi-family residential, industrial, and mixed-use properties in North America.  With a legacy spanning over 5 decades, they have played a pivotal role in transforming communities. Their focus extends beyond just their properties, as they actively nurture leadership at every level.

Embrace the opportunity to engage in stimulating work, be a part of an exceptional organizational culture, collaborate with industry leaders, and receive support for your personal and professional growth. Recognize and reward values-driven conduct and outstanding achievements through a competitive rewards package, featuring top-tier benefits and pension plans. Envision a place where your contributions truly matter!

The Role:

In this key role, you will oversee the efficiency and effectiveness of our client's network and associated infrastructure, managing corporate servers, storage, patching platforms, and Active Domain. Leading a dedicated IT team, you'll ensure the delivery of internal and outsourced IT services, implementing standard operating procedures and enhancing monitoring activities.

Key Responsibilities:

  • Evaluate and develop artifacts reflecting current operating environments for networks, storage, servers, patching services, and management platforms.
  • Formulate strategies with senior management, prioritizing technology projects and overseeing the assessment, implementation, and administration of current and upcoming technologies.
  • Facilitate change management for new procedures, policies, and standards, ensuring efficient execution of new hardware and software technologies.
  • Contribute to strategies related to industry trends and emerging technologies.
  • Recommend short- and long-term plans for infrastructure availability, capacity, and IT service continuity.
  • Collaborate with the procurement department to implement a service-based infrastructure.
  • Supervise the selection and integration of monitoring solutions to identify issues and trends.
  • Ensure effective execution of major infrastructure projects, monitoring costs, timescales, and resources.
  • Lead and manage a team through objective setting, feedback, coaching, and performance appraisals.
  • Develop, maintain, and test disaster recovery plans for systems and equipment.

Scope of Responsibility:

  • Accountable for internal system availability and responsiveness.
  • Ensure adherence to access policies for corporate systems and data.
  • Monitor and report service levels.
  • Review/prepare service agreements and contracts.
  • Manage supplier relationships and contracts.
  • Maintain continuous improvement.
  • Assist with the management of both operating and capital budget input.

Requirements:

  • 7+ years of experience managing technological operations.
  • 3-5 years of management or supervisory experience in a customer-focused IT operations environment.
  • In-depth knowledge of technology environments, including telecommunications, network infrastructure, operating systems, data communications, storage array technologies, virtual operating environments, and cloud services.

Key Competencies:

  • Proven leadership ability.
  • Strong tactical skills.
  • Excellent written and oral communication skills.
  • Ability to articulate ideas to both technical and non-technical audiences.
  • Exceptionally self-motivated and directed.
  • Keen attention to detail.
  • Superior analytical, evaluative, and problem-solving abilities.
  • Ability to motivate in a team-oriented, collaborative environment.

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