Senior Manager, IT Operations
- Role Type: FTE/Perm
- Seniority: Senior/Manager
The Client:
Embrace the opportunity to engage in stimulating work, be a part of an exceptional organizational culture, collaborate with industry leaders, and receive support for your personal and professional growth. Recognize and reward values-driven conduct and outstanding achievements through a competitive rewards package, featuring top-tier benefits and pension plans. Envision a place where your contributions truly matter!
The Role:
In this key role, you will oversee the efficiency and effectiveness of our client’s network and associated infrastructure, managing corporate servers, storage, patching platforms, and Active Domain. Leading a dedicated IT team, you’ll ensure the delivery of internal and outsourced IT services, implementing standard operating procedures and enhancing monitoring activities.
Key Responsibilities:
- Evaluate and develop artifacts reflecting current operating environments for networks, storage, servers, patching services, and management platforms.
- Formulate strategies with senior management, prioritizing technology projects and overseeing the assessment, implementation, and administration of current and upcoming technologies.
- Facilitate change management for new procedures, policies, and standards, ensuring efficient execution of new hardware and software technologies.
- Contribute to strategies related to industry trends and emerging technologies.
- Recommend short- and long-term plans for infrastructure availability, capacity, and IT service continuity.
- Collaborate with the procurement department to implement a service-based infrastructure.
- Supervise the selection and integration of monitoring solutions to identify issues and trends.
- Ensure effective execution of major infrastructure projects, monitoring costs, timescales, and resources.
- Lead and manage a team through objective setting, feedback, coaching, and performance appraisals.
- Develop, maintain, and test disaster recovery plans for systems and equipment.
Scope of Responsibility:
- Accountable for internal system availability and responsiveness.
- Ensure adherence to access policies for corporate systems and data.
- Monitor and report service levels.
- Review/prepare service agreements and contracts.
- Manage supplier relationships and contracts.
- Maintain continuous improvement.
- Assist with the management of both operating and capital budget input.
Requirements:
- 7+ years of experience managing technological operations.
- 3-5 years of management or supervisory experience in a customer-focused IT operations environment.
- In-depth knowledge of technology environments, including telecommunications, network infrastructure, operating systems, data communications, storage array technologies, virtual operating environments, and cloud services.
Key Competencies:
- Proven leadership ability.
- Strong tactical skills.
- Excellent written and oral communication skills.
- Ability to articulate ideas to both technical and non-technical audiences.
- Exceptionally self-motivated and directed.
- Keen attention to detail.
- Superior analytical, evaluative, and problem-solving abilities.
- Ability to motivate in a team-oriented, collaborative environment.
Don’t meet every single requirement? Apply anyways!
Jarvis Consulting Group is committed to developing a barrier-free recruitment process and work environment. We are committed to equality in the workplace and to growing a welcoming an inclusive team. We encourage applications from Indigenous persons, visible minority group members, and people of all sexual orientations and genders, and will consider all qualified applicants without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or disability or age. Jarvis is committed to compliance with all fair employment practices regarding citizenship and immigration status.
Accommodations are available on request for candidates partaking in any stage of the selection process. If you are a job seeker who requires assistance, please contact: po@jrvs.ca
Vous ne répondez pas à toutes les exigences ? Postulez quand même !
Jarvis Consulting Group s’engage à offrir un processus de recrutement et un environnement de travail sans barrières.
Nous nous engageons à favoriser l’égalité sur le lieu de travail et à former une équipe accueillante et inclusive. Nous encourageons les candidatures de personnes autochtones, de membres de minorités visibles et de personnes de toutes orientations sexuelles et de tous genres. Nous examinerons toutes les candidatures qualifiées sans égard à la race, la religion, au sexe, à l’identité ou à l’expression sexuelle, à l’orientation sexuelle, au handicap ou à l’âge. Jarvis s’engage à respecter toutes les pratiques équitables en matière d’emploi en ce qui concerne la citoyenneté et le statut d’immigrant.
Des aménagements sont disponibles sur demande, pour les candidats qui sont convoqués en entrevue, à n’importe quelle étape du processus de sélection. Si vous êtes à la recherche d’un emploi et que vous avez besoin d’aide, veuillez contacter : po@jrvs.ca