Elevate your career with us! As a leading force in live productions, systems integration, and virtual technology on a global scale, our team comprises over 2,000 dedicated individuals. Our mission? To deliver extraordinary experiences worldwide. Honored as one of Montreal's premier employers in 2023, come aboard and be a part of our illustrious 45-year journey.
Here's what your day will entail:
- Delivering technical services to meet customer expectations with courtesy and precision.
- Offering alternative solutions to ensure system functionality despite equipment failures.
- Attentively listening to and comprehending customers' requirements.
- Identifying and investigating issues at client sites.
- Presenting solutions to clients.
- Providing on-site and remote technical support to customers and technicians for issue resolution.
- Thoroughly documenting work in the ticketing system.
- Updating both customer and internal documentation to reflect on-site modifications.
- Offering ongoing technical assistance and addressing customer queries.
- Drafting reports on work execution.
- Providing recommendations and conducting maintenance and parts replacement.
- Cultivating strong business relationships with customers.
- Serving as a strategic advisor and being proactive in meeting customer needs.
- Collaborating with various stakeholders to ensure top-notch customer service.