Senior Incident Response Analyst (Fusion)

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  • Location: Ontario
  • Type: Contract
  • Job #2376

Senior Incident Response Analyst (Fusion) 
Jarvis Consultant Group


Location: Hybrid (downtown Toronto, one day/week)
Contract length: 6 months + conversion to FTE 
Start date: ASAP

What you'll be doing:
As the Senior Incident Response Analyst, you will engage in and lead enterprise-level security and fraud incident response efforts leveraging cross-pillar collaboration to enable timely resolution and protect the Bank. Reporting to the Director of Fusion Response, you will leverage your broad knowledge and experience to rapidly respond to the most complex incidents with speed and efficacy while supporting more junior team members and providing leadership to problem solving and remediation activities. The work covers incidents which can carry significant risk that, if not addressed appropriately, could result in customer/employee impact, costs to recover and reputational, regulatory, legal, and compliance impact. These incidents can involve issues which are rapidly evolving/changing and complex, requiring a need for creativity/innovation and lateral thinking to address unique operational issues and concerns. The role will work with people at all levels in the organization and expectations include a hands-on teamwork approach to solving problems.

How You'll Succeed

  • Be Flexible: Incidents can transpire at any time, so you must be comfortable with a rotational on-call schedule from time to time. We enable the work environment most optimal for you to thrive in your role you’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend a minimum of two (2) days per week on-site, while other days will be remote. Full-time remote work is negotiable depending on your geographic location in Canada or the United States.


  • Provide expertise, specialized advice and guidance: typically of a high-level tactical nature, to business leaders, corporate policy makers, Senior Executives, and client groups, when dealing with incidents and organizational/business issues. Provide guidance and consultative support, and effective challenge based on your experience and knowledge of critical bank functions. You will coordinate all aspects of response through matrix management of a diverse group of business operations and support stakeholders in the effective resolution of Fusion incidents. Typically this requires the coordination and leadership of complex investigations, including research and analysis of threats and issues impacting the company. Provide input, analysis and perspective in the design, development, customization, testing, implementation, communication, maintenance and assessment of policies, programs, products and incident remediation solutions.


  • Oversee and organize operational activity in relation to higher-risk incidents / complex incidents: determining the impact/urgency/audience of emergent issues and proactively taking action to mobilize and coordinate Fusion and pillar responses as quickly and efficiently as possible. Prioritize, calibrate and adapt response activity as required to minimize business impacts, and achieve maximum effectiveness across the incident response continuum. Monitor trends across pillars and regularly liaise with senior leaders, stakeholders and special operations centres in Corporate Security, Information Security, and Fraud Management. Provide insight in terms of how incident trends may impact on business areas or client groups within the company. Assist with metrics, KPI, KRI, OKRs and dashboards as required.


  • Assist in the development of Fusion’s incident management capability: including the framework, interaction models, playbook designs, case management process and all operational procedures.  Provide input and implement best-practices throughout the incident management lifecycle; collaborating closely across security pillars and impacted lines of business. Participate in special projects and research assignments, including scenario planning, incident handling and playbook drafting. Support delivery and stand-up of other Fusion programs and capabilities as required.


  • Work cross functionally within a diverse group of stakeholders: Represent and promote various partner group’s and clients' positions in the development and negotiation of appropriate solutions and action plans. Develop and manage relationships with senior management / Executives and business leaders, including liaison with Corporate Security, Information Security and Fraud stakeholders ensuring maximum interoperability with Fusion; In turn with other team members, lead the Fusion Daily Stand-up which brings key stakeholders together from across the key security domains and enables effective information sharing across the security community.  Share information and provide briefings to colleagues as appropriate.  Promote a shared sense of mission to protect our clients and our bank through a culture of information sharing and collaboration. 


Who You Are

  • People Leadership. You are a bold and authentic leader. While this is not a People Leader role, you possess the management and leadership skills sufficient to mobilize a team of diverse colleagues from across the Bank to achieve results, deliver on priorities, improve outcomes and add value.  Ability to anticipate, plan, monitor and adjust as needed.


  • Influential. Your influence makes an impact. You have influencing skills to shape the development of solutions or the operating culture – to obtain support of management and elicit cooperation and consensus. You also have advanced skills in managing internal and external relationships, and are a pro-active self-starter who brings a sense of urgency to the role.


  • Experienced. You have direct working exposure with incident management and incident command centres in a private (financial services is a definite asset) or public sector environment, including military operations centres. Strong awareness of critical banking business functions is a definite asset. You can quickly grasp the situation to form a simplified view, and are able to connect the dots to understand business impacts. You have excellent working knowledge of one or more of the following domains: fraud, operational risk, business continuity, information security risk, corporate security. 


  • Goal Driven. You're driven to succeed. You have a strong ability to manage multiple projects and/or initiatives simultaneously and under tight deadlines; including those of a high profile or priority and perform in a high-pressure environment. You also have excellent creative problem solving skills sufficient to develop unique approaches and solutions necessary to resolve complex problems. You have excellent verbal and written communications skills to convey complex issues, and are resilient; able to easily adapt in a fast-paced environment.


Preferred Qualifications/Experience

  • Preferred candidate has extensive business continuity or risk background;
  • Certificate or designation in one or more of the following disciplines is a definite asset:
    • Emergency Management;
    • Crisis Response;
    • Business Continuity (CBCP);
    • Information Security (CISSP, CCSP, CISM, CRISC);
    • Risk Management (CRISC, CGRC).
  • Previous incident response or crisis management experience is a definite asset.
  • Previous experience in a financial services institution (bank, insurance, wealth management, credit card networks), or a financial market instrument (payments, clearing, or settlement systems) is an asset.
  • Understanding or experience with financial services regulatory landscapes (Canada, USA, UK/Ireland, Europe, APAC) is an asset.


**Prior to starting in this role, security checks, including a criminal record check must be successfully completed. An annual criminal record check may also be required.

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