Salesforce Business Analyst

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  • Location: Ontario
  • Type: Permanent
  • Job #2162

Salesforce Business Analyst
Jarvis Consulting Group Canada

Permanent (5 Days On-site)

In the role of a Business Analyst, you will be expected to continually improve your skills, share your knowledge with your team and colleagues, and effectively lead a project stream.

To excel in this position, you must prioritize client success, possess excellent client-facing skills, and have a solid understanding of the project and software development lifecycles. You should bring leadership qualities, analytical thinking, and a natural curiosity to the role. The ideal candidate will be detail-oriented with a willingness and eagerness to learn about and comprehend business, customer, and technology requirements.


  • Lead solution delivery projects from requirements gathering and design to delivery using Agile and Scrum methodologies. Collaborate with project and program managers to build project plans and timelines.
  • Support Project Manager in both Agile and Waterfall projects to ensure successful project delivery.
  • Develop accurate User Stories and Business Requirements with User Acceptance criteria that can be used by developers, testers, and clients to capture and realize business value.
  • Evaluate business value of User Stories and Business Requirements in liaison with clients and project teams. Prioritize stories for execution by the team.
  • Position solutions and options to business stakeholders, providing expert advice and insights.
  • Collaborate with the development team during implementation to refine User Stories and ensure their successful delivery.
  • Collaborate with strategy team upstream and Technology Architect downstream to align project delivery with broader organizational goals.
  • Create supporting technical documentation where UI/UX designs and API definitions do not capture nuanced product requirements, including matrices, sample calculations, field definitions, and flow diagrams.
  • Play a senior consulting role for specific areas of domain expertise, providing guidance on technology and solution choices to implement the solution.
  • Direct development methodology and act as a technical leader within the team. This includes supervising, mentoring, and coaching developers, and fostering a positive and supportive team environment.
  • Act as the Functional lead on complex projects from conception to implementation, including leading interactions with internal architects and third-party Systems Integrators.
  • Provide day-to-day troubleshooting and support of in-house built and procured production systems.
  • Be prepared for travel within North America and some European locations if required.

Required Skills/Experience:

  • Possess expertise with large ERP applications, with Oracle JDE experience considered an asset.
  • Knowledgeable in Customer Relationship Management (CRM) software, with preference for and Salesforce Communities.
  • Demonstrated experience using native Mobile apps and Responsive Design in delivering digital solutions to enhance client brands and improve customer relationships, leveraging CRM tools.
  • Successfully delivered Ecommerce, Digital Marketing, and CRM projects in the past.
  • Proficient in working with a leading Ecommerce and Integration platform(s), including but not limited to:
    • Salesforce
    • WordPress
    • Oracle Fusion Middleware
    • Exposed to or directly used ECM, or Web CMS
    • Integration Frameworks (SOAP, REST, JSON)
    • XML/XML Schema and experience with Data Modeling
    • UI/UX Design Principles
    • SharePoint experience is an asset
    • Basic knowledge of CSS/HTML/Javascript

Who you are:

  • Possess over 8 years of experience as a Business Analyst, specializing in Sales and Customer Service for complex technology projects in the Manufacturing industry.
  • Minimum 3 years’ experience managing large and medium-sized projects that involve both internal teams and external partners.
  • Skilled in business process flows and modeling.
  • Proficient in analytical skills to develop new reporting analytics.
  • Strong analytical and critical thinking skills.
  • Ability to present complex information clearly and concisely to different levels of the organization using PowerPoint and other communication tools.
  • Experienced with SDLC methodology to manage projects from Requirement Gathering, Design, Testing, Documentation Training through Implementation, and Post Live Support.
  • Experience in implementing Solution Architecture for Ecommerce systems and integrations.
  • Comfortable delivering solution overviews, webinars, and training while having client-facing and customer-facing experience.
  • Able to communicate effectively, produce documentation, prepare and lead client sessions, among other skills.
  • Skilled in navigating ambiguity, overcoming confusion, and simplifying complex situations.
  • Experienced in presentation, facilitation, interview, and workshop facilitation skills.
  • Strong communication skills with the ability and experience of working with executive-level staff.
  • Previous experience with collaboration tools such as JIRA/Trello.
  • Must possess a university degree.
  • Possessing a PMI-PBA certification is an added advantage.

Submit Your Application

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

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