Program Manager_Fraud & Payments Technology (Conversion Work)
- Client: Leading Global Consulting Firm
- Division: Fraud & Payments Technology/Financial Crimes
- Location: Toronto (Hybrid role with 1-2 days in office)
- Contract: 1 year, with possibility of extension
- Start Date: July 2023
Our client is seeking a dynamic IT Program Manager, highly experienced in managing complex conversion programs and projects with fraud and payments technology. You will play a crucial role in overseeing the planning, execution, and successful completion of technology conversion initiatives. Your primary responsibility will be to drive the conversion process while effectively managing chaos and bringing projects back on track.
The ideal candidate is a skilled leader, problem solver, and communicator who thrives in fast-paced environments and possesses a strong background in IT project management and conversion work. Candidates will have a strong background in banking and FSI environments, and experience with managing conversion and implementation projects for fraud and payments technology.
Key Duties and Responsibilities
- Drive overall Program and project management initiatives for one of the pillas within the Financial Crime group, for Fraud & Payments Technology projects
- Prove input into the development of the program, future releases and ongoing operations
- Drive the program’s success, including diving into some of the existing chaos and helping get the project back up to speed wherever needed
- Lead and manage end-to-end conversion projects, ensuring seamless transitions from legacy systems to new technology platforms.
- Planning and Strategy: Develop comprehensive conversion plans, outlining project scope, objectives, timelines, and resource requirements. Collaborate with cross-functional teams to align conversion strategies with business goals.
- Risk Management: Identify potential risks and obstacles during the conversion process and implement mitigation strategies to minimize project disruptions.
- Stakeholder Collaboration: Collaborate closely with internal stakeholders, including business owners, IT teams, and executive leadership, to define project requirements and ensure alignment throughout the conversion process.
- Chaos Management: Expertly handle the chaos associated with joining a program, including managing competing priorities, resolving conflicts, and navigating ambiguity to restore order and drive progress.
- Team Leadership: Provide guidance, mentorship, and supervision to a diverse team of conversion specialists, ensuring their professional growth and fostering a collaborative work environment.
- Performance Tracking: Monitor and track project performance, ensuring adherence to project plans, schedules, and budgets. Implement corrective actions as necessary to meet project objectives.
- Issue Resolution: Proactively identify project issues and bottlenecks, and work with cross-functional teams to resolve them promptly, minimizing project delays and risks.
- Reporting and Communication: Prepare regular status reports, executive-level presentations, and project updates to keep stakeholders informed about project progress, milestones, and achievements.
- Continuous Improvement: Drive process improvements and best practices in project management methodologies, tools, and techniques. Seek opportunities to optimize the conversion process for increased efficiency and effectiveness.
- Contribute to the overall success of the implementation by ensuring each workstream’s initiatives are executed in support of the team’s overall business strategies and objectives
- Leverage deep technology expertise to support the creation and delivery of end-to-end technical solutions
- Help to support driving business outcomes and act as a lead expert to ensure compliance.
- Develop and manage all project / program communication with senior stakeholders including building relevant status reporting, Steering Committee material and other ad hoc requests
- Collaborate with partners and project teams on software quality assurance review.
- Work with partners across Technology and apply a deep understanding of relevant business needs to identify and leverage synergies across the various areas and projects.
- Anticipate internal/external business and regulatory issues; recommend process and organizational improvements.
- Maintain knowledge and understanding of external development, technology and emerging solutions, market conditions and their impact.