Jarvis is a Technology Advisory & Talent Solutions firm bringing brilliant minds together to build world-class technology. We are a mission-driven organization committed to equalizing opportunity and maximizing potential. Our mission is reflected in every aspect of Jarvis, including our focus on hiring individuals from underrepresented groups, often overlooked by larger organizations. Our expertise lies in delivering innovative technology solutions, and our human-centred skills model enables seamless growth and retention for our clients.
As Jarvis continues to grow in all areas of the organization, growing demands have been placed on the Sales and Technology Advisory teams. Required support for both of these teams have included the creation, management and delivery of materials used to better support the needs of our valued clients.
The Client Success Manager will be responsible for successful recruitment delivery across all lines of business.
Overview of the role:
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Champion best practices and processes as they relate to the recruitment life cycle.
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Ensure collaboration with internal operations, sales and clients.
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Work closely with the recruiting team to ensure requirements are understood and candidates meet client needs.
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Participate in client intake and uptake calls, providing market intelligence and advice.
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CRM and sales workflow optimization, ensuring that best practices are followed and data is captured and analyzed.
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Adhere to SLAs, providing reporting and insights for quarterly business reviews.
- Own, deliver and continually strive to achieve KPIs and organizational goals.
Key Responsibilities:
Account Executive Support
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Create, manage and supply support/materials for Sales Executive use.
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Responsible for initial candidate screenings and quality submissions to the client.
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Relay candidate feedback to recruiters to ensure quality candidate pipelines and ensure submissions are made quickly & efficiently to the client.
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Assist with ad hoc/administration duties for each assigned client opportunity (onboarding/offboarding/escalations, etc.).
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Own, deliver and continually strive to achieve KPIs and organizational goals.
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Ensure Bullhorn is populated with up-to-date and accurate Client contact details.
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Maintain Active Req and related CSM trackers to assist Internal/External job owners.
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Document/Track important client information to establish successful rapport with Client Contacts.
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Coordinate candidate/client interviews and obtain prompt feedback
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Obtain interview feedback and communicate with recruitment and sales teams
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Champion knowledge of assigned client SOW/MSA’s.
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Liaise with Sales Executives to create, update and maintain client Organizational charts in Bullhorn CRM.
Reporting
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Provide end-of-month/quarter KPI reports outlining overall performance and effectiveness
- Manage and oversee all TAC placements and assigned contractors (extensions/roll offs.)
???????Administrative Duties
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Format and publish new job descriptions after the Sales Executive has entered them into Bullhorn.
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Carry out, collaborate and assist the Sales Executive with all administrative duties when required (Change Requests, Job Creation, Placement Creation/Onboarding, etc.).
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Key Skills/Attributes:
- Collaborative – Value the success of the group and freely share your knowledge, experience and insight.
- Results Oriented – Maintain a focus on results and consistently deliver value, with an emphasis on performance over process
- Efficient – Good grasp of timelines and effectively identify and communicate priorities, even as plans change.
- Adaptable – Take a creative approach to problem-solving and always willing to learn from others. Enjoy experimenting, innovating and trying new things.
- Transparency – Value honesty and open communication, and strive always to operate in a way that encourages understanding and accountability.
- Empathetic – Strive to understand the perspectives of others and actions are guided by curiosity, connection and a desire to make an impact.
Why Join Us?
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Life-Work Balance: We promote life-work balance through our flexible paid time off program, empowering you to take time off when you need to (or want to!).
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Growth Opportunities: As a dynamic, entrepreneurial environment, we offer professional development support and training.
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Comprehensive Benefits & Perks: Besides market-competitive salaries and incentives, employees also have access to a suite of benefits designed to support overall well-being.
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Collaborative Organizational Structure: At Jarvis, your ideas are not just heard but shape the direction of our (and your) journey.
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Community Involvement: Supporting our community is part of our DNA! Employees can partake in volunteer opportunities, community outreach and charitable initiatives.
What Keeps Us Here?
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Culture and values are integral at Jarvis. Our vision of Equalizing Opportunity and Maximizing Potential enables us to build a diverse and inclusive community. We encourage everyone to bring their authentic selves to work, every day. We reward curiosity and innovative solutions while empowering our employees to discover endless possibilities.
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Life-work balance defines Jarvis at its core. We believe in team-building activities and strive to bring our teams together whenever possible. Expect to attend events such as quarterly socials, holiday parties, charity events and more casually, in-office/virtual events like lunch & learns, trivia and movie nights, hackathons and many more hosted by Jarvis throughout the year.
Don’t meet every single requirement? Apply anyways!
Jarvis Consulting Group is committed to developing a barrier-free recruitment process and work environment. We are committed to equality in the workplace and to growing a welcoming and inclusive team. We encourage applications from Indigenous persons, visible minority group members, and people of all sexual orientations and genders, and will consider all qualified applicants without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, or disability or age. Jarvis is committed to compliance with all fair employment practices regarding citizenship and immigration status.
Accommodations are available on request for candidates taking part in any stage of the selection process. If you are a job seeker who requires assistance, please contact: po@jrvs.ca